← All work
A UAE retail groupDelivered

A forensic audit of a system they did not own

Surveyed an entire CRM the client could not export from, and built the picture the supplier would not give.

The problem

An open antique ledger under a brass magnifying glass, with loose paper receipts beside it, the paper trail RKade traced by hand before the client could get straight answers from a system it did not own.

The business ran on a CRM it did not own, could not export from cleanly, and could not get straight answers out of. Every question about its own data went through the supplier.

What we built

  • A survey of every screen in the system, captured and catalogued
  • Extraction proven end to end, including working around an email obfuscation layer and a session filter that hid records
  • Two years of order data parsed and reconciled
  • A dossier for the owner, plus an ownership brief setting out what it would take to own the system outright
screens captured
67screens captured
rows parsed
6,254rows parsed
order rows, two years
90,048order rows, two years

Why it mattered

The survey surfaced a trend in the numbers that nobody inside the business had raised. That belongs to the client, so it is not on this page. What is on this page is the method that found it.

Delivered as a dossier and an ownership brief.

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